FAQ
Orders in stock are shipped out every business day. Under normal conditions this allows for delivery within 3-4 business days after payment is received. Please also refer to the delivery times stated in the item description.
You will be informed immediately if the delivery time stated in the item description cannot be met. If you have any questions concerning shipment or delivery times please read the information contained in the Terms of Delivery. If you should still have questions then e-mail us at info@silverandplate.de or call us at the number 0049-(0)1783375662.
You may have given an invalid e-mail address when logging in. Please verify this e-mail address in your customer account.
Our shipping fees are based on the order value and charged one time only for each order. Any subsequent deliveries are made free of charge. Also please read the information contained in the Terms of Delivery.
We deliver to all EC countries. International deliveries are accessed higher shipping charges. Also please read the information contained in the Terms of Delivery.
Silverandplate.de guarantees that your customer data will be protected. Your personal data will never be sold to or exchanged with other companies. We adhere strictly to the Telecommunications Data Protection Act. Please read the information contained under the Data Protection Act.
Our Banking Account:
GLS Bank, Kto.-Nr.: 1111 944 500, BLZ: 430 609 67
Our international Banking Account:
BIC: GENODEM!GLS, IBAN: DE92 4306 0967 1111 9445 00
Please enter your invoice number and your customer number under reason for payment.
Our customer service operators are available to answer any questions on Mon.-Thurs. between 8:00am - 4:00pm as well as on Fri. between 8:00am - 2:00pm.
Tel: 0049-(0)1783375662
info@silverandplate.de
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